Terms & Conditions

Welcome to Silver Cabs Melbourne. These Terms & Conditions explain the rules and conditions for using our transportation services, website, booking system, and customer support services. By booking or using Silver Cabs Melbourne services, passengers agree to follow these terms and conditions during every journey and transportation booking.

Silver Cabs Melbourne provides airport transfers, hotel pickups, business transportation, family travel, city rides, and event transportation services across Melbourne. Our goal is providing safe, comfortable, and professional transportation services for every passenger.

Booking Rules

Passengers are responsible for providing correct booking information including pickup address, destination, contact details, travel dates, and passenger requirements. Incorrect details may cause booking delays or transportation issues.

Silver Cabs Melbourne recommends booking transportation services early during busy travel periods, airport travel times, weekends, public holidays, and major Melbourne events to ensure availability.

Booking Conditions

• Correct passenger information is required
• Pickup locations must be accurate
• Advance bookings are recommended
• Booking confirmation depends on availability
• Additional requests may require confirmation

Payment Terms

Passengers agree to pay transportation charges based on booking details, distance, travel requirements, waiting time, toll charges, airport charges, or additional transportation requests where applicable.

Silver Cabs Melbourne may update transportation pricing depending on travel distance, booking type, traffic conditions, special events, public holidays, or additional passenger requests. Passengers will receive pricing information before confirming transportation bookings whenever possible.

Payment Information

• Payment required after transportation service
• Additional waiting charges may apply
• Airport parking charges may apply
• Toll fees may be included
• Prices depend on booking requirements

Passenger Conduct

Passengers are expected to behave respectfully during transportation services. Silver Cabs Melbourne drivers have the right to refuse unsafe behaviour, abusive language, illegal activities, or situations causing safety concerns for drivers or passengers.

Passengers are responsible for personal belongings carried during transportation. Silver Cabs Melbourne is not responsible for lost, stolen, or damaged personal items left inside vehicles after travel completion.

Passenger Responsibilities

• Respect drivers and passengers
• Follow local transportation laws
• Keep vehicles clean during travel
• Avoid unsafe behaviour
• Check belongings before leaving vehicles

Cancellations

Passengers should notify Silver Cabs Melbourne as early as possible if transportation bookings need cancellation or changes. Cancellation charges may apply for last minute cancellations, airport pickups, long distance transportation, or special event bookings depending on service arrangements.

Silver Cabs Melbourne may cancel bookings during extreme weather conditions, traffic restrictions, vehicle issues, emergencies, or situations beyond operational control.

Service Availability

Silver Cabs Melbourne works to provide reliable transportation services throughout Melbourne. However, transportation availability may change depending on traffic conditions, driver availability, weather situations, public events, airport delays, or operational requirements.

We aim to maintain punctual pickups and smooth transportation experiences, but travel times may vary depending on Melbourne road and traffic conditions.

Website Usage

All content available on the Silver Cabs Melbourne website including text, logos, graphics, and booking information belongs to Silver Cabs Melbourne unless otherwise stated. Website content may not be copied, modified, or reused without permission.

Contact Information

Passengers may contact Silver Cabs Melbourne for transportation support, booking assistance, service questions, or additional information regarding these Terms & Conditions. We are committed to delivering safe, comfortable, and professional transportation services across Melbourne daily.