Privacy Policy

Silver Cabs Melbourne values the privacy and security of every passenger using our transportation services. This Privacy Policy explains how we collect, use, store, and protect personal information provided through our website, booking system, phone calls, and transportation services across Melbourne.

By using Silver Cabs Melbourne services, passengers agree to the terms outlined within this Privacy Policy. We are committed to maintaining secure and responsible handling of personal information while delivering comfortable and reliable transportation services.

Information Collection

Silver Cabs Melbourne may collect personal details required for transportation bookings and customer support services. Information collected helps us provide smooth travel experiences, booking confirmations, and reliable transportation support.

Information We May Collect

• Full Name
• Phone Number
• Email Address
• Pickup Location
• Drop-Off Location
• Booking Details
• Travel Preferences
• Communication Records

We may also collect website usage information to improve website functionality, booking performance, and overall customer experience.

Use Of Information

Silver Cabs Melbourne uses collected information to provide transportation services, process bookings, and communicate with passengers regarding travel arrangements and customer support requests.

Information May Be Used For

• Confirming Transportation Bookings
• Providing Customer Support
• Managing Airport Transfers
• Improving Transportation Services
• Sending Booking Updates
• Responding To Passenger Enquiries
• Maintaining Service Quality

We only use information necessary for delivering reliable transportation services and improving customer experiences across Melbourne.

Information Protection

Silver Cabs Melbourne takes reasonable security measures to protect personal information against unauthorised access, misuse, loss, or disclosure. Passenger information is handled securely and only accessed when required for operational or customer support purposes.

Our website and communication systems are monitored to maintain safe and secure handling of customer information. While we work to protect personal data, no online system can guarantee complete security.

Cookies And Website Data

Silver Cabs Melbourne may use cookies and website tracking tools to improve website performance and user experience. Cookies help us understand website traffic, visitor interactions, and booking activity.

Passengers may disable cookies through browser settings if preferred. However, certain website features may not function correctly after disabling cookies.

Third Party Services

Silver Cabs Melbourne may work with trusted third party service providers for website hosting, communication tools, booking support, and payment processing services. These providers only access information necessary for operational purposes.

We do not sell or rent personal information to external companies for marketing purposes.

Passenger Responsibilities

Passengers are responsible for providing accurate booking details and contact information when using Silver Cabs Melbourne services. Incorrect details may affect booking confirmations, pickup arrangements, or transportation communication.

Passenger Responsibilities Include

• Providing Correct Contact Information
• Confirming Booking Details
• Maintaining Accurate Pickup Information
• Using Services Responsibly

Policy Updates

Silver Cabs Melbourne may update this Privacy Policy when necessary to reflect operational, legal, or service changes. Updated policies will remain available on our website for passenger review.

Contact Information

Passengers may contact Silver Cabs Melbourne regarding privacy concerns, booking support, or information requests through our website, email support, or customer service communication channels.